Privacy policy

This Privacy Policy describes how Jack and Zoe Sydney (the "Site", "we", "us", or "our"), operated by TOODLEGRAMS LLC (EIN: 36-5075185), collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from our website (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date, and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect and have collected personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide or improve the Services, comply with applicable legal obligations, enforce our Terms of Service, and protect our business, customers, and users.

What Personal Information We Collect

Information We Collect Directly from You

Information that you directly submit to us through our Services may include:

• Contact details including your name, address, phone number, and email address.
• Order information including your billing address, shipping address, payment confirmation, email address, and phone number.
• Account information including your username, password, and account security information.
• Customer support information including the information you choose to provide when contacting us.

Some features of our Services may require you to provide certain information. If you choose not to provide this information, you may not be able to access certain features.

Information We Collect About Your Usage

We may automatically collect certain information about your interaction with our Services using cookies and similar technologies. This may include your device information, browser type, IP address, pages viewed, referral source, and other usage data.

Information We Obtain from Third Parties

We may obtain information about you from third parties, including service providers, payment processors, analytics providers, advertising partners, and Shopify, to help us operate and improve our Services.

How We Use Your Personal Information

We use your personal information to:

• Process and fulfill your orders.
• Process payments.
• Arrange shipping and deliveries.
• Provide customer support.
• Manage your account.
• Process returns and exchanges.
• Send order confirmations and important service communications.
• Improve our website and services.
• Detect and prevent fraud.
• Comply with legal obligations.
• Send marketing communications where permitted by law.

Cookies

Like many websites, we use cookies and similar technologies to operate and improve our website, remember your preferences, analyze website traffic, and personalize your shopping experience.

Most web browsers automatically accept cookies, but you can modify your browser settings to remove or reject cookies. Please note that disabling cookies may affect certain features of our website.

How We Disclose Personal Information

We may disclose your personal information:

• To service providers who perform services on our behalf, including payment processing, shipping, customer support, hosting, and analytics.
• To business and marketing partners.
• To comply with legal obligations.
• To protect our rights, customers, or business.
• In connection with a merger, acquisition, or sale of assets.

We do not sell or disclose sensitive personal information without your consent except where required by law.

Third-Party Websites and Links

Our Site may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or security of those third-party websites. We encourage you to review their privacy policies before providing any personal information.

Children's Data

Our Services are not intended for children under the age required by applicable law, and we do not knowingly collect personal information from children. If you believe that a child has provided us with personal information, please contact us so we can remove the information.

Security and Retention of Your Information

We implement reasonable administrative, technical, and physical safeguards to protect your personal information. However, no method of transmission over the internet or electronic storage is completely secure.

We retain your information only for as long as necessary to provide our Services, comply with legal obligations, resolve disputes, and enforce our agreements.

Your Rights

Depending on where you live, you may have rights regarding your personal information, including:

• The right to access your personal information.
• The right to correct inaccurate information.
• The right to request deletion.
• The right to request data portability.
• The right to restrict or object to certain processing.
• The right to withdraw consent where applicable.
• The right to lodge a complaint with your local data protection authority (in Australia, the Office of the Australian Information Commissioner).

To exercise your rights, please contact us using the details below. We may request information to verify your identity before processing your request.

International Users

Your personal information may be transferred, processed, and stored outside your country of residence, including in countries that may have different data protection laws. Where required, we implement appropriate safeguards to protect your information.

Contact

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of your privacy rights, please contact us:

Email: support@jackandzoe-sydney.com
Phone: +61 480 811 028

Customer Service Hours
Monday to Friday: 9:00 AM – 6:00 PM (AEST)
Saturday & Sunday: Closed