FAQ
Frequently Asked Questions
Welcome to the Jack and Zoe Sydney FAQ page. We want to make sure you have everything you need to shop with confidence. If your question isn't answered below, our support team is always happy to help.
Q1. How long will it take to receive my order?
Our estimated delivery timeframes are:
- Handling Time: 1–2 business days
- Transit Time: 6–8 business days
- Estimated Delivery: 7–10 business days
For complete information, please visit our Shipping Policy.
Q2. Do you offer free shipping?
Yes. We offer free shipping on all Australian orders with no minimum purchase required.
Q3. Where is Jack and Zoe Sydney located?
Jack and Zoe Sydney is operated by TOODLEGRAMS LLC (EIN: 36-5075185), a United States registered company. We operate exclusively online and proudly serve customers throughout Australia.
Q4. What if I receive a defective or incorrect product?
If your order arrives damaged, defective or incorrect, we'll replace it at no additional cost. Simply email support@jackandzoe-sydney.com with your order number and clear photos of the item.
Q5. Can I cancel my order?
Yes. Orders may be cancelled within 24 hours of purchase. Please contact us as soon as possible at support@jackandzoe-sydney.com.
Q6. What is your return policy?
We offer a 30-day return period. Returned items must be unused, in their original condition, and include all original tags and packaging.
View our Refund & Return Policy for full details.
Q7. When will I receive my refund?
After your return has been received and inspected, refunds are typically processed within 7 business days. Depending on your payment provider, it may take additional time for the funds to appear in your account.
Q8. Do you offer a warranty?
Yes. Every purchase includes a 30-day warranty. If you experience any product issues during this period, please contact our support team for assistance.
Q9. How can I contact customer support?
Email us anytime at support@jackandzoe-sydney.com.
Customer Service Hours:
Monday–Friday: 9:00 AM – 6:00 PM AEST
Saturday & Sunday: Closed
You can also visit our Contact Page.
Q10. Do you ship internationally?
We currently deliver within Australia. Please visit our Shipping Policy for the latest delivery information.
Q11. Do you have a physical store?
No. Jack and Zoe Sydney is an online-only boutique, allowing us to offer a carefully curated collection at competitive prices delivered directly to your door.
Q12. Can I place a bulk order?
Yes. We accept bulk orders. Please contact support@jackandzoe-sydney.com to discuss pricing and availability.
Q13. How do I exchange a product?
If you'd like to exchange an item for a different size, colour or style, please contact support@jackandzoe-sydney.com. Our team will guide you through the exchange process.
Q14. How do I track my order?
Once your order has shipped, you'll receive a confirmation email containing your tracking number.
Track your shipment on our Track Your Order page.
Contact Information
Store Name: Jack and Zoe Sydney
Company Name: TOODLEGRAMS LLC
Company EIN: 36-5075185
Company Address:
6001 Menaul Blvd NE
Albuquerque, NM 87110
United States
Email: support@jackandzoe-sydney.com
Customer Service Hours:
Monday–Friday: 9:00 AM – 6:00 PM AEST
Saturday & Sunday: Closed
Response Time:
We aim to reply within 1–2 business days.
Contact Page: Contact Us
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