Billing Terms and Conditions

Billing Terms & Conditions

This Billing Terms & Conditions document outlines the payment and billing practices for Jack and Zoe Sydney, operated by TOODLEGRAMS LLC (EIN: 36-5075185).

1. Accepted Payment Methods

We offer a range of secure payment options to make your shopping experience as convenient as possible:

  • Visa
  • Mastercard
  • American Express
  • PayPal
  • Afterpay (where available)
  • Apple Pay
  • Google Pay
  • Shop Pay
  • Bank Transfer (available for bulk orders – please contact us for details)

All payments are processed in Australian Dollars (AUD).

2. Payment Processing

  • Payment is required in full at the time of purchase.
  • Orders will only be processed and dispatched once payment has been successfully received.
  • If a payment is declined or cannot be authorised, your order will not be confirmed.

3. Pricing & Currency

  • All prices displayed on our website are listed in Australian Dollars (AUD).
  • Prices may change without prior notice.
  • Applicable taxes and shipping charges are calculated during checkout before payment is completed.

4. Secure Payment Processing

We use SSL encryption together with trusted and certified payment gateways to protect every transaction.

Jack and Zoe Sydney does not store or have access to your complete payment or credit card information. All sensitive payment details are securely processed by our authorised payment providers.

5. Refunds & Chargebacks

6. Fraud Prevention

Jack and Zoe Sydney reserves the right to cancel, refuse or place any order on hold if fraudulent or unauthorised activity is suspected.

Additional identity verification may be requested for selected high-value purchases before an order is processed.

Contact Information

Store Name: Jack and Zoe Sydney

Company Name: TOODLEGRAMS LLC

Company EIN: 36-5075185

Company Address:
6001 Menaul Blvd NE
Albuquerque, NM 87110
United States

Email: support@jackandzoe-sydney.com

Customer Service Hours:
Monday – Friday: 9:00 AM – 6:00 PM AEST
Saturday & Sunday: Closed

Response Time:
We aim to respond within 1–2 business days.

Contact Page: Contact Us